We take service to our members seriously and will do everything we can to ensure that action is taken – quickly – to help you avoid becoming a victim of identity or account theft.
Security FAQs:
Fraud Prevention:
As you are vigilant in a big city at night, so must you be vigilant in electronic spaces. Let’s face it. There are criminals out there that want to steal your money. To learn how you can thwart these thieves by being better informed, click here. In addition, MAC Federal Credit Union has instituted some transaction restrictions based on worldwide fraud trends. Please contact the credit union if you have any questions before or while traveling.
The following is a list of types of transactions that will be declined:
- Transactions for less than $0.99
- Transactions from an OFAC restricted country (such as Cuba and Iran)
- Transactions from merchants that only provide betting or gambling services
Fraud Management Company / Blocked Debit Card
If your debit card has stopped working and you are unable to get a hold of a member services representative, whether during or outside of business hours, please try calling our Fraud Management Company. Your debit card may have been blocked due to unusual or risky activity that we have discovered on your account. If all recent transactions can be verified as legitimate, then your debit card can be unblocked instantly.
Please call:
- 800.682.6075 when calling from inside the US or Canada
- 206.352.3482 when calling from outside the US or Canada
Merchant Data Breaches
With so many merchant data breaches in the news, we want you to know that MAC Federal Credit Union is ready to help if your personal or financial data is ever compromised.
Your credit union is subject to strong data security standards established by Congress and federal regulators. While data breaches can happen anywhere, we are ready with a plan designed to ensure the safety and confidentiality of your sensitive data.
Unfortunately, merchants and retailers aren’t subject to these federal requirements.
Many merchants and retailers follow their own data security standards, but the recent rash of data breaches shows that much more needs to be done. When it comes to protecting your personal information, every measure counts.
When your debit or credit card data is breached at a retailer, the cost of card replacement or account reimbursement to you is typically paid by your credit union not by the merchant where the breach occurred.
We want you to know that in the event of any breach affecting your accounts, this credit union will always do what we can to make you whole. In the meantime, credit unions around the country are leading the effort to get Congress to pass legislation ensuring merchants and retailers meet a national standard for protecting any of your financial data they collect when you make a purchase. We hope you will support us in this effort.
While we can’t control what happens at merchants and retailers, we want you to know that MAC Federal Credit Union will do everything we can to assist you and your family if a breach does occur when you use your debit or credit card.
Once a member of MAC FCU, always a member of MAC FCU.
When you open an account with us, you're a member for life, as long as the account stays open.
You can move and take us along!