Title: Consumer Loan Processor
Reports to: Chief Lending Officer
Salary: $17 - $26 DOE
Benefits: Holiday Pay, PTO, 401K, Health, Dental, Vision, Bonus
Purpose
This position is responsible for supporting the consumer lending (financial services) department. Provide assistance and work as an integral touchpoint between dealers, vendors, and members via electronic outlets, in-person, and telephonic outlets. Bring the MAC FCU brand to life by identifying service and product needs.
RESPONSIBILITIES:
- Perform all responsibilities in accordance with MAC FCU Competencies and Information Protection requirements
- Professionally initiate contact with members with prompt, efficient, courteous, and professional service
- Maintain a working knowledge of member facing departments to respond to member requests and inquiries
- Maintain knowledge of all primary deposit and lending products and services.
- Cross-sell products and services and educate members on the use of remote services
- Maintain thorough and proficient knowledge of our Sub Prime Consumer Lending program
- Maintain effective communication with all Credit Union employees to ensure coordination and exchange of information for accomplishing Credit Union goals
- For the purpose of attaining Credit Union goals, it is the responsibility of each employee
to strive for the continuous improvement of processes and quality of service - Work independently and efficiently in time-sensitive situations
- Perform additional duties as assigned
QUALIFICATIONS
- Excellent interpersonal skills to ensure member communications are handled in a professional manner.
- Ability to work independently, and as a team member, while using discretion in decision making and sound judgment in problem-solving.
- Good conceptual and problem-solving skills.
- Ability to analyze and identify member needs.
- Ability to receive and maintain certification required and/or related to consumer lending.
- Excellent organizational skills.
- Excellent verbal and written communication skills to effectively communicate in the English
language. - Ability to exercise confidentiality and discretionary judgment.
- Proficient knowledge of PC skills, including products such as Docusign, Excel, Microsoft,
etc.
Once a member of MAC FCU, always a member of MAC FCU.
When you open an account with us, you're a member for life, as long as the account stays open.
You can move and take us along!