If you are not a Bill Pay user, consider setting up the service for yourself today. It is fast and easy to schedule payments to companies, institutions and even people.
Making a payment is as easy as 1-2-3!
When you visit your iPay bill pay, all you have to do is…
1. Select your payment recipient
2. Enter your payment amount
3. Submit your payment
Frequently Asked Questions
|Frequently Asked Question||iPay Bill Pay|
|When will I be able to access iPay Bill Pay?||24 hours a day, 7 days a week|
|What methods of iPay Bill Pay support are available?||Telephone - E-mail - Live Chat|
|What number do I call for iPay Bill Pay member service support?||Toll Free: (866) 321-6538|
|What are iPay Bill Pay customer support hours of operation?||Monday through Friday from 7:30 am - 2:00 am EST|
|What is my fee for using the iPay Bill Pay product?||$4.95 per month, but Free with eStatements.|
|When will my payments be processed?||Your payments will be processed on the 'PROCESS' date that you select.|
|When will my account be debited?||Your account will be debited on the 'PROCESS' date that you designate.|
|Will the iPay Bill Pay product retain a history of payments processed?||Yes|
|How ling will it take for my payments to be received by the payees?||Electronic payments usually post within 2-3 business days. Checks may take 5-10 business days depending on the state of destination.|
|What if my Browser is not compatible with the upgraded iPay Bill Pay product?||The iPay Bill Pay site has a prompt for you to run a browser compatibility check, or you can click the link below. If issues are identified, step by step instructions are provided to assist you.|
|Will I need to make any changes to my Personal Computer ("PC") Internet Settings?||If "Internet Options" require changes, the iPay Bill Pay site will provide instructions during the compatibility check process. You may also consider setting up the iPay Bill Pay as a "Trusted Site."|
|I have a Pop-Up Blocker set up on my PC. Will this service create any issues when processing my bill payments?||The iPay Bill Pay application utilizes enhanced features and tools which call for a separate window to open. Disallowing pop-up windows to occure while using the iPay Bill Pay application may keep certain features from functioning properly. You may want to consider stopping Pop-Ups just for the iPay Bill Pay site.|
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