Update: In compliance with the State of Alaska’s Phase 4 mandates, Effective Tuesday, May 26th, we will no longer have capacity restrictions in our lobbies . We still strongly encourage all recommended CDC guidelines for COVID-19 prevention and control by practicing social distancing, wearing proper face coverings, and frequent hand washing.
Dear MAC Family,
The historic and unprecedented last few months have been surreal and challenging for us all. I hope that you and your families are well and lives are returning to what is our “new” normal. At MAC, staff is working diligently to develop what new and modified operations will be so we may continue to serve our members. I understand limiting access to our lobbies may have been a frustration for some and I deeply appreciate your patience and support as we work our way through this very difficult time. Above all else, MAC has placed members and staff safety as the top priority and we will continue to do so.
MAC continues to perform with financial strength and focus. We have more than double the NCUA required capital and are positioned to weather any economic storm, all while remaining committed to serving our members through competitive services and rates. Obviously, the pandemic forced us to change a few budget projections and assumptions, however, these are manageable and easily accomplished all while continuing to serve our members and community. Your money is 100% safe at MAC!
Access to our lobbies will have a limited capacity starting on Monday, May 18th and includes modifications with a focus on health and safety. This may include masks for staff, continual cleaning of common areas, plexiglass barriers, directional signage, and reduced seating in waiting areas, just to name a few. As a reminder, MAC has a fantastic suite of electronic and self-service options that include:
- Remote deposit for checks
- ATM kiosks that accept cash and check deposits
- ATMs for cash throughout Fairbanks and Ft. Wainwright
- Online loan applications and processing
In addition, our drive thru will continue to provide expanded services for the foreseeable future.
Lastly, I would like to give a special thank you to the MAC staff. I am truly blessed to work with such a dedicated and caring group of people! Everyone stepped up and ensured our members received continuous service and support during this trying time.
If we can be of any assistance, please don’t hesitate to reach out at 907-456-1253 or firstname.lastname@example.org