Bill Payment
If you are a Bill Pay user, have you scheduled a payment in your newly upgraded bill pay product? To serve you better, your upgrade will feature an easy-to-use product with more time saving details, plus all the features you’ve come to expect in bill pay. We understand change isn’t always easy and are dedicated to help you with any questions you may have regarding your upgrade. We are excited about this new product and want you to be happy with it too! Frequently Asked Question Bill Pay System When will I be able to access Bill Pay? 24 hours a day, 7 days a week What methods of Bill Pay support are available? Telephone - E-mail – Live Chat What number do I call for Bill Pay member service support? Toll Free: (866) 321-6538 What are Bill Pay customer support hours of operation? Monday through Friday from 7:30 am – 2:00 am ET What is my fee for using the Bill Pay product? $4.95 per month, but Free with E-Statements. When will my payments be processed? Your payments will be processed on the ‘PROCESS’ date that you select. When will my account be debited? Your account will be debited on the ‘PROCESS’ date that you designate. Will the Bill Pay product retain a history of payments processed? Yes. How long will it take for my payments to be received by the payees? Electronic payments usually post within 2-3 business days. Checks may take 5-10 business days depending on the state of destination. What if my Browser is not compatible with the upgraded Bill Pay product? The Bill Pay site has a prompt for you to run a browser compatibility check, or you can click here. If issues are identified, step by step instructions are provided to assist you. Will I need to make any changes to my Personal Computer (“PC”) Internet Settings? If “Internet Options” require changes, the Bill Pay site will provide instructions during the compatibility check process. You may also consider setting up the Bill Pay site as a “Trusted Site”. I have Pop-Up Blocker set up on my PC. Will this service create any issues when processing my bill payments? The Bill Pay application utilizes enhanced features and tools which call for a separate window to open. Disallowing pop-up windows to occur while using the Bill Pay application may keep certain features from functioning properly. You may want to consider stopping Pop-Ups just for the Bill Pay site. Click here to test whether your browser is compatible with Bill Pay. Any modern browser should work with Bill Pay.Bill Pay
Have you scheduled a payment?
Making a payment is as easy as 1-2-3!
When you visit your new bill pay, all you have to do is…
1. Select your payee
2. Enter your payment amount
3. Submit your payment
If you are not a Bill Pay user, consider it. It is fast and easy to schedule payments to companies, institutions and even people. For a preview click here.Frequently Asked Questions
Browser Compatibility Check
